FAQ
Frequently Asked Questions
What are the warranty terms?
The warranty conditions are reported in this document .
How to ship the instrument to the MAE laboratories for assistance?
INSTRUMENT RETURN FOR SERVICE – SHIPPING INSTRUCTIONS
To ensure your instrument is properly received and processed by our technical team, please follow the instructions below carefully.
1. REQUEST AN RMA CODE
Before shipping your instrument, you must obtain a Return Merchandise Authorization (RMA) code from our service department. Do not ship the instrument until the RMA code has been assigned to you. Shipments received without a valid RMA code may be refused or delayed.
2. PACKAGE YOUR INSTRUMENT
Once the RMA code has been issued, securely pack the instrument to prevent any damage during transport. Please include the RMA code clearly marked on the outside of the packaging.
3. INCLUDE THE DELIVERY/TRANSPORT DOCUMENT
A transport document (delivery note / waybill) must be enclosed with the shipment. Instruments received without the required transport documentation will not be accepted.
4. SHIP TO THE FOLLOWING ADDRESS:
MAE Advanced Geophysics Instruments
Zona Industriale Fresilia
86095 Frosolone (IS)
Italy
For any questions regarding the RMA process or shipping instructions, please contact us before proceeding.
To ensure your instrument is properly received and processed by our technical team, please follow the instructions below carefully.
1. REQUEST AN RMA CODE
Before shipping your instrument, you must obtain a Return Merchandise Authorization (RMA) code from our service department. Do not ship the instrument until the RMA code has been assigned to you. Shipments received without a valid RMA code may be refused or delayed.
2. PACKAGE YOUR INSTRUMENT
Once the RMA code has been issued, securely pack the instrument to prevent any damage during transport. Please include the RMA code clearly marked on the outside of the packaging.
3. INCLUDE THE DELIVERY/TRANSPORT DOCUMENT
A transport document (delivery note / waybill) must be enclosed with the shipment. Instruments received without the required transport documentation will not be accepted.
4. SHIP TO THE FOLLOWING ADDRESS:
MAE Advanced Geophysics Instruments
Zona Industriale Fresilia
86095 Frosolone (IS)
Italy
For any questions regarding the RMA process or shipping instructions, please contact us before proceeding.
If you haven't found what you're looking for, send us a support request.